Frequently asked questions
FAQ
When is the next launch?
The next launch has not been decided yet. If you leave your email on the newsletter you will get access to pre-launches. Feel free to follow us on social media as well, where we try to share along the way and keep you updated.
What sizes are the prints?
Offered in different sizes.
The formats follow the standard A series.
See the product description for details.
The stated size refers to the paper size.
Each print includes a white margin, so the image itself is slightly smaller.
Can you order the art print with a frame?
Unfortunately, we do not offer framing.
We recommend using your local framing service.
Another option we have good experience with is BGA Photo.
Sizes
A4 print with mount:
A3 print with mount:
A2 print with mount:
Hvilke rammestørrelser passer til trykkene?
STØRRELSER:
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A2 print uten passepartout:
Alle rammer i A2 størrelse passer.
A2 print med passepartout:
Passepartout til A2 med ytre kant på 40x50cm og ramme i 50x70 cm.
For eksempel:
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A3 print uten passepartout:
Alle rammer i A3 størrelse passer.
A3 print med passepartout:
Passepartout til A3 med ytre kant på 40x50cm og ramme i 40x50 cm.
For eksempel:
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A4 uten passepartout:
Alle rammer i A4 størrelse passer.
A4 print med passepartout:
Passepartout til A4 med ytre kant på 30x40cm og ramme i 30x 40 cm.
For eksempel:
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Are the prints physically displayed anywhere, or only online?
In addition to online, you will find most of the art prints on display in the gallery shop Hugleik at Bryggen in Bergen. The address is Jacobsfjorden 6C, 5003 Bergen. Here it is possible to both view and purchase the pictures. You are most welcome to take a look.
Why did the art print I had in my shopping cart disappear before I was paid?
Unfortunately, adding a print to your cart does not reserve it. If someone else completes the payment first and there is only one copy left, the item will automatically disappear from your cart. This can especially happen during launches or when the print run is close to selling out.
How much does shipping cost?
All prints are safely packaged in a sturdy cardboard envelope with reinforced edges (A4 and A3) or protective tube (A2).
Shipping costs 89 NOK in Norway and 350 NOK abroad. For orders over 1,500 NOK, shipping is free, both in Norway and internationally.
Do you offer returns and refunds?
If for any reason you are not satisfied with your purchase, you have 14 days from the date of receipt to return the print and we will refund the amount. The print must be in the same condition as when received, the buyer covers return shipping, and the product must be returned in the same, or equivalent, protected packaging that it came in.
Should the print be damaged during shipping, we will find a solution together. Please let us know as soon as possible after receiving the item, and no later than within 14 days.
Christmas gifts
Are you buying a gift in November or December? We're extending the return deadline until January 7th
What is the delivery time for orders?
We do our best to deliver quickly. Orders are normally shipped from our warehouse within 1–3 business days, and the mail usually takes 3–5 business days. In case of high demand or postal delays, delivery times may be slightly longer, but we will do our best to keep you updated along the way.
Hva vil det si at trykket kommer i syrefri embalasje?
Syrefri emballasje betyr at trykket oppbevares i en beskyttende lomme uten syrer som over tid kan påvirke papiret.
Dette er en arkivbestandig løsning, egnet for langtidslagring, som bidrar til å bevare papirets kvalitet, farger og struktur over tid.
Vi anbefaler å ta vare på beskyttelseslommen. Dersom trykket skal oppbevares over lengre tid, bør det ligge flatt i denne.
Printet mitt kom i rull. Hvordan rammer jeg det inn?
Det finnes flere gode måter å gå frem på.
For best resultat bør trykket få rette seg ut først.
Legg det flatt i 24–72 timer eller mer, gjerne i den syrefrie beskyttelseslommen det leveres i, på en ren overflate med lett og jevn vekt over.
Trykket kan også settes direkte fra rull i ramme, og mange opplever at det fungerer fint.
Ved profesjonell innramming vil trykket få hvile flatt før montering, og festes med syrefrie materialer for best mulig bevaring.
Langtidslagring i rull anbefales ikke, da papiret over tid kan bli vanskeligere å få helt flatt.
For lagring over tid bør trykket oppbevares flatt, i den syrefrie lommen det leveres i.
What does it mean that the art prints come in limited editions?
When we say limited edition, it means that each motif is only printed in a set number of copies. Each print is numbered and signed, and once the edition is sold out, no more will ever be produced. This means that you get a unique piece that not everyone else can have on their wall, and it can also help the value increase over time.
How can I get in touch with you?
Contact us by email:
hei.dreamsideup@gmail.com