Privacy policy

PRIVACY POLICY

Last updated: October 9, 2025

Dreamside Up operates this store and website, including all related information, content, tools, features, products and services (the “Services”), to provide you, the customer, with a tailored shopping experience. Dreamside Up is hosted on Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you use, visit or make a purchase through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood how your information is collected, used and disclosed as described herein.

Personal information we collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. It does not include anonymized data that cannot be linked to you.

Depending on how you interact with the Services and as permitted by applicable law, we may collect and process:

  • Contact information
    Name, address, billing address, shipping address, phone number and email
  • Financial information
    Payment details, transaction information and payment confirmations
  • Account information
    Username, password, preferences and settings
  • Transaction information
    Products viewed, added to cart, purchased, returned or exchanged
  • Communication
    Information you provide when contacting us
  • Device information
    Browser, IP address, network and device identifiers
  • Usage information
    How and when you interact with the Services

Sources of personal information

We collect personal information:

  • Directly from you
  • Automatically through the Services (including cookies)
  • From service providers acting on our behalf
  • From partners and third parties

How we use your information

We may use your personal information to:

  • Provide and improve our Services
    Including processing orders, payments, shipping, returns and account management
  • Marketing and advertising
    Sending communications and showing relevant ads based on your activity
  • Security and fraud prevention
    Protecting accounts, transactions and the integrity of the Services
  • Customer support
    Responding to inquiries and maintaining our relationship with you
  • Legal compliance
    Meeting legal obligations and handling disputes or claims

Sharing of personal information

We may share your information:

  • With Shopify and service providers (payments, shipping, IT, analytics)
  • With marketing partners for advertising purposes
  • When required by law or legal processes
  • With your consent
  • In connection with business transactions

Shopify

Shopify hosts our store and processes data to provide and improve the Services. Your information may be transferred internationally and shared with Shopify and its partners.

For more information, see:
https://privacy.shopify.com/en

Third-party links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children

The Services are not intended for children. We do not knowingly collect personal information from minors.

Security and data retention

No system is completely secure. We recommend not sharing sensitive information through unsecured channels.

We retain personal information only as long as necessary for providing Services, complying with legal obligations and resolving disputes.

Your rights

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Receive a copy (data portability)
  • Object to targeted advertising

You can exercise your rights by contacting us.

UK and EEA users

You may also have the right to:

  • Restrict or object to processing
  • Withdraw consent

Complaints

If you have concerns, contact us. You may also file a complaint with your local data protection authority.

International transfers

Your data may be processed outside your country. We use approved safeguards such as standard contractual clauses where required.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

If you have questions or wish to exercise your rights:

Email: hei.dreamsideup@gmail.com
Address: Jacobsfjorden 6C, 5003 Bergen, Norway

Dreamside Up is the data controller of your personal information.